Details

Conversation

EscalationLevel

0

LatestCall

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

561

LatestTicket

CreatedAt

9/15/2020 1:39:00 PM

UpdatedAt

3/28/2022 7:23:36 AM

Subject

06 Month policy

Description

2019/12 back charge<br/><b>Journal Amount</b>: [-R15,283.27]<br/><b>Journal Number</b>: [BJ71071440]

Priority

Disposition

27

ConversationType

3

Parent

Account

792

OpenedBy

34

AssignedTo

13

Region

2

Department

23

QueryType

1

SubQueryType

95

Escalation

EscalationCron

History

[{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-18T14:00:21.422Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-09-22T12:19:04.680Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T09:39:10.803Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-03T08:45:16.837Z"}]

CreatedBy

UpdatedBy

Category

1

Subcategory

101

CreatedBy1

UpdatedBy1

11

ResolvedAt

3/28/2022 7:23:36 AM

Thread

ResolvedBy

13

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

34

Updator

11