Details
Conversation
-
EscalationLevel
-
0
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
558
-
LatestTicket
-
-
CreatedAt
-
9/15/2020 12:33:59 PM
-
UpdatedAt
-
7/21/2021 8:51:36 AM
-
Subject
-
Water query
-
Description
-
no valid query details submitted
-
Priority
-
-
Disposition
-
27
-
ConversationType
-
3
-
Parent
-
-
Account
-
789
-
OpenedBy
-
14
-
AssignedTo
-
14
-
Region
-
2
-
Department
-
23
-
QueryType
-
1
-
SubQueryType
-
48
-
Escalation
-
-
EscalationCron
-
-
History
-
[{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T12:22:41.029Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T08:51:29.540Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
-
Subcategory
-
48
-
CreatedBy1
-
-
UpdatedBy1
-
-
ResolvedAt
-
7/21/2021 8:51:36 AM
-
Thread
-
-
ResolvedBy
-
14
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
14
-
Updator
-
14