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EscalationLevel
0
LatestCall
135916
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IsOpen
Customer
554
LatestTicket
CreatedAt
9/15/2020 11:07:40 AM
UpdatedAt
2/24/2022 11:21:35 AM
Subject
Water Query
Description
Consumer is querying high consumption for the month June, please back charge the account.<div><br></div><div>SIX MONTHS POLICY ADJUSTMENT DONE</div><br/><b>Journal Number</b>: [768860]
Priority
Disposition
24
ConversationType
3
Parent
Account
783
OpenedBy
9
AssignedTo
Region
2
Department
23
QueryType
1
SubQueryType
95
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History
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UpdatedBy
Category
1
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101
CreatedBy1
UpdatedBy1
15
ResolvedAt
Thread
123764
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WasCreatedByCustomer
HasIvrcall
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9
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15