Details

Conversation

EscalationLevel

0

LatestCall

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

541

LatestTicket

CreatedAt

9/15/2020 9:24:09 AM

UpdatedAt

10/12/2021 1:40:58 PM

Subject

Water query

Description

no valid query details submitted<div><span lang="EN-GB" style="font-size:11.0pt;font-family: &quot;Calibri&quot;,sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font: minor-latin;mso-ansi-language:EN-GB;mso-fareast-language:EN-ZA;mso-bidi-language: AR-SA"><b>1.Investigate Large water bill,</b></span></div><div><span style="font-family: Calibri, sans-serif; font-size: 11pt;"><b>&nbsp;2. meter removed, not able to correspond reading with meter.&nbsp;&nbsp;</b></span></div>

Priority

Disposition

30

ConversationType

3

Parent

Account

770

OpenedBy

14

AssignedTo

Region

2

Department

23

QueryType

1

SubQueryType

44

Escalation

EscalationCron

History

[{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T12:02:24.307Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T08:15:24.251Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-10-12T13:36:18.117Z"}]

CreatedBy

UpdatedBy

Category

1

Subcategory

112

CreatedBy1

UpdatedBy1

230

ResolvedAt

Thread

ResolvedBy

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

14

Updator

230