Details

EscalationLevel: 0
LatestCall: 133814
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 536
LatestTicket
CreatedAt: 9/14/2020 8:53:36 AM
UpdatedAt: 2/24/2022 11:21:35 AM
Subject: Water Query
Description: Consumer is querying water charge for the month of February and March, please correct the account 
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 765
OpenedBy: 9
AssignedTo: 9
Region: 2
Department: 23
QueryType: 1
SubQueryType: 95
Escalation
EscalationCron
History: [{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T09:19:45.637Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-14T08:55:27.696Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-05T07:31:27.579Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-05T07:34:16.049Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-05T07:48:20.479Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-02-05T07:53:41.722Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 101
CreatedBy1
UpdatedBy1: 4
ResolvedAt: 2/24/2022 11:21:35 AM
Thread
ResolvedBy: 9
WasCreatedByCustomer
HasIvrcall
Creator: 9
Updator: 4