Details

Conversation


EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
5504
LatestTicket
CreatedAt
6/7/2021 9:11:57 AM
UpdatedAt
2/27/2023 7:18:39 AM
Subject
WATER QUERY
Description
WATER QUERY/LEAK<div><b><u><br></u></b></div><div><b><u>QRC RESPONSE:</u></b> Customer needs to log a new query and advise if they had any internal leaks and the period queried. Query closed and sent for a six months policy assessment for 202203 billing.</div><div><br></div><div>6 month policy processed 202101/202202</div><div><br></div><div>QRC RESPONSE: 6 MONTH POLICY - 202101/202202</div><div>Credit due of R 55316.41, Including vat @ 15%</div><div>Journal processed pending authorization done - 25.10.22</div><br><b>Journal Number</b>: [888826]<div><br></div><div>QRC RESPONSE: Email sent to W/W to report high consumption.</div><div>Waiting for response back.</div><br/><b>Journal Amount</b>: [-R35,558.72]
Priority
Disposition
27
ConversationType
3
Parent
Account
4669
OpenedBy
AssignedTo
12
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"14","un":"asandag","dt":"2021-06-07T09:11:59.520Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
2/27/2023 7:18:34 AM
Thread
139999
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
Creator
Updator
3