Details
Conversation
EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Not Set True False
Customer
5290
LatestTicket
CreatedAt
6/3/2021 1:19:32 PM
UpdatedAt
3/28/2022 7:23:36 AM
Subject
Clearance certificate
Description
The consumer requires a clearance certificate and services have to be transferred from 10408023 to account 10263767 as the other account was opened in error.<br/><b>Journal Number</b>: [BJ71836789]
Priority
Disposition
24
ConversationType
3
Parent
Account
4464
OpenedBy
AssignedTo
Region
2
Department
23
QueryType
12
SubQueryType
108
Escalation
EscalationCron
History
[{"op":"R","uid":"173","un":"olgad","dt":"2021-06-03T13:18:54.824Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-04T09:33:43.159Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-08-02T08:49:25.086Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-11-09T13:36:32.426Z"}]
CreatedBy
UpdatedBy
Category
12
Subcategory
108
CreatedBy1
UpdatedBy1
ResolvedAt
Thread
ResolvedBy
WasCreatedByCustomer
Not Set True False
HasIvrcall
Not Set True False
Creator
Updator
2