Details

Conversation

EscalationLevel

0

LatestCall

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

463

LatestTicket

CreatedAt

9/1/2020 10:30:48 AM

UpdatedAt

2/24/2022 11:21:35 AM

Subject

Water Query

Description

Consumer is querying high consumption for the month June&nbsp;<div><br></div><div>- <b>QRC RESPONSE</b>: UNREAD PERIOD DOES NOT QUALIFY FOR 6 MONTHS POLICY&nbsp;</div>

Priority

Disposition

27

ConversationType

3

Parent

Account

685

OpenedBy

9

AssignedTo

9

Region

2

Department

23

QueryType

1

SubQueryType

67

Escalation

EscalationCron

History

[{"op":"R","uid":"14","un":"asandag","dt":"2021-10-27T07:43:29.336Z"},{"op":"R","uid":"13","un":"unathig","dt":"2021-11-13T10:01:39.174Z"}]

CreatedBy

UpdatedBy

Category

1

Subcategory

101

CreatedBy1

UpdatedBy1

13

ResolvedAt

2/24/2022 11:21:35 AM

Thread

ResolvedBy

9

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

9

Updator

13