Details

EscalationLevel: 0
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 454
LatestTicket
CreatedAt: 8/27/2020 1:52:28 PM
UpdatedAt: 2/24/2022 10:34:50 AM
Subject: kindly transfer water from the old meter 10361758 to the new meter 10421732.
Description: kindly transfer water from the old meter 10361758 to the new meter 10421732.<div>water meter transferred to new owner.</div>
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 672
OpenedBy: 26
AssignedTo: 26
Region: 3
Department: 23
QueryType: 1
SubQueryType: 45
Escalation
EscalationCron
History: [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-06-07T09:35:35.530Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-13T08:44:13.147Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-13T09:00:25.301Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-16T07:43:38.790Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 112
CreatedBy1
UpdatedBy1: 12
ResolvedAt: 2/24/2022 10:34:50 AM
Thread
ResolvedBy: 26
WasCreatedByCustomer
HasIvrcall
Creator: 26
Updator: 12