Details

Conversation


EscalationLevel
0
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
414
LatestTicket
CreatedAt
8/20/2020 9:08:36 AM
UpdatedAt
3/28/2022 6:35:04 AM
Subject
Description
Priority
Disposition
30
ConversationType
3
Parent
Account
584
OpenedBy
5
AssignedTo
Region
2
Department
23
QueryType
1
SubQueryType
67
Escalation
EscalationCron
History
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CreatedBy
UpdatedBy
Category
1
Subcategory
67
CreatedBy1
UpdatedBy1
ResolvedAt
Thread
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
5
Updator
214