Details

Conversation


EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
4521
LatestTicket
CreatedAt
5/27/2021 7:10:05 AM
UpdatedAt
5/27/2021 7:13:38 AM
Subject
Back Charge Water
Description
Query received through GMs office, consumer querying May 2021 water charge.<br><div>Consumer contacted on 0823507357 and explained the reason for the back charge and advised to check if any undetected leaks on property. E-mail sent with same explanation and a H/C call logged with WW on control number: 739503. Investigation and resolution time from 08:49am to 09:11am</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
OpenedBy
AssignedTo
7
Region
2
Department
23
QueryType
1
SubQueryType
95
Escalation
EscalationCron
History
[{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-27T07:09:34.325Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-27T07:12:46.291Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
95
CreatedBy1
UpdatedBy1
ResolvedAt
5/27/2021 7:13:38 AM
Thread
ResolvedBy
7
WasCreatedByCustomer
HasIvrcall
Creator
Updator
3