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IsOpen
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4513
LatestTicket
CreatedAt
5/27/2021 6:43:48 AM
UpdatedAt
2/6/2023 7:23:06 AM
Subject
water query - WW leak repair
Description
high water query.<div>Consumption decrease to contact consumer</div><div><br></div><div>QRC RESPONSE: WW control no: 739258 recommendation under under assessment</div><div><b><u>QRC RESPONSE: 1</u></b>00% LEAK CREDIT&nbsp; ADJUSTMENT DONE FOR 202010-202106 PERIOD, AVERAGE 17KL.</div><br/><b>Journal Number</b>: [018141]<br/><b>Journal Amount</b>: [-R12,172.97]
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27
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3
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3843
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5
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2
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23
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1
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67
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History
[{"op":"R","uid":"26","un":"nobulalim","dt":"2021-05-27T06:43:17.296Z"},{"op":"R","uid":"26","un":"nobulalim","dt":"2021-05-27T06:45:02.623Z"}]
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1
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96
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ResolvedAt
2/6/2023 7:22:49 AM
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3
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3