Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 4492
LatestTicket
CreatedAt: 5/26/2021 1:09:46 PM
UpdatedAt: 7/20/2021 6:20:10 AM
Subject: 6 months policy
Description: journal processed on 10/05/2021 Journal Number: [546051] Journal Amount: [67505.07]
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 3824
OpenedBy
AssignedTo: 75
Region: 2
Department: 23
QueryType: 1
SubQueryType: 67
Escalation
EscalationCron
History: [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-26T13:09:15.026Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-13T10:59:40.682Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-20T06:19:50.489Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 67
CreatedBy1
UpdatedBy1
ResolvedAt: 7/20/2021 6:20:10 AM
Thread
ResolvedBy: 173
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 2