Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 4489
LatestTicket
CreatedAt: 5/26/2021 12:53:35 PM
UpdatedAt: 6/30/2022 12:27:56 PM
Subject: 6 months policy
Description: journal processed on 11/05/2021<br/><b>Journal Number</b>: [547732]
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 3818
OpenedBy
AssignedTo: 75
Region: 2
Department: 23
QueryType: 1
SubQueryType: 67
Escalation
EscalationCron
History: [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-26T12:53:08.019Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-19T09:57:15.693Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-19T09:57:25.206Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 67
CreatedBy1
UpdatedBy1
ResolvedAt: 6/30/2022 12:27:56 PM
Thread: 134123
ResolvedBy: 7
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 7