Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
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Campaign
IsOpen
Customer: 4480
LatestTicket
CreatedAt: 5/26/2021 12:20:34 PM
UpdatedAt: 7/19/2021 9:56:41 AM
Subject: 6 months policy
Description: journal processed on 17/05/2021<br/><b>Journal Number</b>: [552695]
Priority
Disposition: 28
ConversationType: 3
Parent
Account: 3809
OpenedBy
AssignedTo
Region: 2
Department: 23
QueryType: 1
SubQueryType: 67
Escalation
EscalationCron
History: [{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-05-26T12:20:02.698Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-07-19T09:54:56.575Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 67
CreatedBy1
UpdatedBy1
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Thread
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 12