Details
Conversation
-
EscalationLevel
-
0
-
LatestCall
-
94996
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
386
-
LatestTicket
-
-
CreatedAt
-
8/11/2020 9:54:30 AM
-
UpdatedAt
-
10/13/2021 9:32:27 AM
-
Subject
-
Log Query
-
Description
-
water over charged = adjustment done
-
Priority
-
-
Disposition
-
27
-
ConversationType
-
3
-
Parent
-
-
Account
-
540
-
OpenedBy
-
39
-
AssignedTo
-
39
-
Region
-
2
-
Department
-
23
-
QueryType
-
1
-
SubQueryType
-
-
Escalation
-
-
EscalationCron
-
-
History
-
[{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-10-13T09:31:33.711Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
-
Subcategory
-
96
-
CreatedBy1
-
-
UpdatedBy1
-
11
-
ResolvedAt
-
10/13/2021 9:32:27 AM
-
Thread
-
-
ResolvedBy
-
39
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
39
-
Updator
-
11