Details
Conversation
-
EscalationLevel
-
0
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
368
-
LatestTicket
-
-
CreatedAt
-
8/6/2020 1:26:30 PM
-
UpdatedAt
-
11/20/2021 7:54:04 AM
-
Subject
-
Water query
-
Description
-
Leakage (burst pipes) consumer submit a plumbers letter
-
Priority
-
-
Disposition
-
27
-
ConversationType
-
3
-
Parent
-
-
Account
-
517
-
OpenedBy
-
14
-
AssignedTo
-
14
-
Region
-
2
-
Department
-
23
-
QueryType
-
1
-
SubQueryType
-
96
-
Escalation
-
-
EscalationCron
-
-
History
-
[{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-15T08:25:24.406Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-16T11:14:34.454Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-21T08:10:18.729Z"},{"op":"R","uid":"11","un":"sibusisoy","dt":"2021-11-20T07:52:53.519Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
-
Subcategory
-
96
-
CreatedBy1
-
-
UpdatedBy1
-
-
ResolvedAt
-
11/20/2021 7:54:04 AM
-
Thread
-
-
ResolvedBy
-
14
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
14
-
Updator
-
11