Details

Conversation

EscalationLevel

LatestCall

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

4092

LatestTicket

CreatedAt

5/12/2021 11:44:56 AM

UpdatedAt

11/23/2021 8:31:49 AM

Subject

WATER NOT BILLED ON ACCOUNT

Description

CONSUMER NOT BILLED FOR WATER CONSUMPTION. KINDLY INVESTIGATE AND RESOLVE.

Priority

Disposition

30

ConversationType

3

Parent

Account

3474

OpenedBy

AssignedTo

Region

2

Department

23

QueryType

1

SubQueryType

58

Escalation

EscalationCron

2016

History

[{"op":"R","uid":"14","un":"asandag","dt":"2021-05-12T11:48:46.769Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:30:02.133Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-23T08:31:49.742Z"}]

CreatedBy

UpdatedBy

Category

1

Subcategory

113

CreatedBy1

UpdatedBy1

14

ResolvedAt

Thread

ResolvedBy

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

Updator

14