Details
Conversation
-
EscalationLevel
-
0
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
358
-
LatestTicket
-
-
CreatedAt
-
8/4/2020 7:47:39 AM
-
UpdatedAt
-
3/28/2022 6:35:04 AM
-
Subject
-
06 month policy
-
Description
-
06 month policy adjustment for the 2020/07 billing<br/><b>Journal Amount</b>: [-R368.33]
-
Priority
-
-
Disposition
-
27
-
ConversationType
-
3
-
Parent
-
-
Account
-
501
-
OpenedBy
-
5
-
AssignedTo
-
5
-
Region
-
2
-
Department
-
23
-
QueryType
-
1
-
SubQueryType
-
67
-
Escalation
-
-
EscalationCron
-
-
History
-
[{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-31T08:09:05.750Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
-
Subcategory
-
67
-
CreatedBy1
-
-
UpdatedBy1
-
-
ResolvedAt
-
3/28/2022 6:35:04 AM
-
Thread
-
-
ResolvedBy
-
5
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
5
-
Updator
-
3