Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 3181
LatestTicket
CreatedAt: 4/12/2021 7:26:52 AM
UpdatedAt: 4/12/2022 9:47:18 AM
Subject: water
Description: leak credit applied<div><br></div><br/><b>Journal Number</b>: [994360]
Priority
Disposition: 24
ConversationType: 3
Parent
Account: 2740
OpenedBy
AssignedTo
Region: 2
Department: 23
QueryType: 77
SubQueryType: 67
Escalation
EscalationCron
History: [{"op":"R","uid":"14","un":"asandag","dt":"2021-04-12T07:22:56.561Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T08:15:07.093Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-12-08T12:13:19.567Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2022-01-27T09:26:39.223Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2022-02-21T08:06:50.375Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 111
CreatedBy1
UpdatedBy1: 12
ResolvedAt
Thread
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 12