Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 3156
LatestTicket
CreatedAt: 4/9/2021 8:17:13 AM
UpdatedAt: 4/9/2022 11:16:18 AM
Subject: leak.
Description: consumer submitted plumbers letter for a fixed leak.
Priority
Disposition
ConversationType: 3
Parent
Account: 2719
OpenedBy
AssignedTo
Region: 2
Department: 23
QueryType
SubQueryType
Escalation
EscalationCron
History: [{"op":"R","uid":"176","un":"nosisanab","dt":"2021-04-09T08:13:23.604Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-01-03T08:22:44.128Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-01-04T07:06:02.729Z"},{"op":"R","uid":"18","un":"lindan","dt":"2022-01-17T09:00:07.782Z"},{"op":"R","uid":"201","un":"nonkosim","dt":"2022-02-02T07:44:01.822Z"},{"op":"R","uid":"904","un":"vuyelwamx","dt":"2022-04-09T11:16:18.935Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 96
CreatedBy1
UpdatedBy1: 201
ResolvedAt
Thread: 127570
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 201