Details

Conversation


EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
3143
LatestTicket
CreatedAt
4/8/2021 2:01:14 PM
UpdatedAt
2/24/2022 11:12:21 AM
Subject
apply 6mths b/c policy/
Description
billing date 2020/02/22 consumer back charged for 11 mths<div>prev reading date 2019/02/05-2020/01/06</div><div><br></div>
Priority
Disposition
30
ConversationType
3
Parent
Account
2713
OpenedBy
AssignedTo
Region
2
Department
23
QueryType
77
SubQueryType
95
Escalation
EscalationCron
History
[{"op":"R","uid":"25","un":"ernelizef","dt":"2021-04-08T13:57:20.568Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T07:31:08.728Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-11-02T06:40:45.616Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
14
ResolvedAt
Thread
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
Updator
14