Details

Conversation

EscalationLevel

LatestCall

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

3117

LatestTicket

CreatedAt

4/8/2021 9:00:50 AM

UpdatedAt

1/12/2023 11:04:37 AM

Subject

Leak letter

Description

Leak letter provided by consumer and filed.<div><br></div><div>Meter change referred to Billing. As per front desk, meter replaced Sept 2020.</div><div><u><i><b>QRC-Response 2023/01/12 </b></i></u>,Contacted consumer to request copy of&nbsp; plumber's letter but no response.</div><div><br></div>

Priority

Disposition

30

ConversationType

3

Parent

Account

2701

OpenedBy

AssignedTo

Region

2

Department

1

QueryType

1

SubQueryType

96

Escalation

EscalationCron

History

[{"op":"R","uid":"173","un":"olgad","dt":"2021-04-08T08:57:01.218Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-04-08T09:52:38.000Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-31T10:06:58.022Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-31T10:52:27.125Z"}]

CreatedBy

UpdatedBy

Category

1

Subcategory

96

CreatedBy1

UpdatedBy1

14

ResolvedAt

Thread

141574

ResolvedBy

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

Updator

230