Details
Conversation
EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Not Set True False
Customer
2921
LatestTicket
CreatedAt
3/31/2021 9:39:01 AM
UpdatedAt
11/12/2021 11:01:13 AM
Subject
Leak Credit
Description
Kindly assess a leak that was reported in June 2020 and the repair took place in 04/08/2020<div>100% leak credit adjustment done for 202008</div><b>Journal Number</b>: [937893]<div><br></div><div><b>RESPONSE QRC</b>:100% Lk CR 202008 AV 21KL,Journal {937893}Authorized.</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
2549
OpenedBy
AssignedTo
74
Region
2
Department
23
QueryType
1
SubQueryType
96
Escalation
EscalationCron
History
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CreatedBy
UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
230
ResolvedAt
11/12/2021 11:01:13 AM
Thread
ResolvedBy
172
WasCreatedByCustomer
Not Set True False
HasIvrcall
Not Set True False
Creator
Updator
230