Details
Conversation
-
EscalationLevel
-
0
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
254
-
LatestTicket
-
-
CreatedAt
-
7/19/2020 5:05:01 PM
-
UpdatedAt
-
6/9/2021 6:45:36 AM
-
Subject
-
Log Query
-
Description
-
water adjustment
-
Priority
-
-
Disposition
-
27
-
ConversationType
-
3
-
Parent
-
-
Account
-
372
-
OpenedBy
-
39
-
AssignedTo
-
39
-
Region
-
2
-
Department
-
23
-
QueryType
-
1
-
SubQueryType
-
95
-
Escalation
-
-
EscalationCron
-
-
History
-
[{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-09T06:43:34.625Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-06-09T06:44:48.694Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
-
Subcategory
-
95
-
CreatedBy1
-
-
UpdatedBy1
-
-
ResolvedAt
-
6/9/2021 6:45:36 AM
-
Thread
-
-
ResolvedBy
-
39
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
39
-
Updator
-
12