Details

EscalationLevel
LatestCall
LatestChat
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Campaign
IsOpen
Customer: 2825
LatestTicket
CreatedAt: 3/29/2021 9:23:32 AM
UpdatedAt: 10/17/2021 8:53:28 AM
Subject: water
Description: billing to close old meter<div>old meter closed ,new meter updated.</div>
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 2473
OpenedBy
AssignedTo: 12
Region: 2
Department: 23
QueryType: 1
SubQueryType: 45
Escalation
EscalationCron: 1256
History: [{"op":"R","uid":"12","un":"thembesas","dt":"2021-03-29T09:23:33.905Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-16T07:26:04.655Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-17T08:53:29.277Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 112
CreatedBy1
UpdatedBy1: 12
ResolvedAt: 10/17/2021 8:53:28 AM
Thread
ResolvedBy: 12
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 12