Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 2793
LatestTicket
CreatedAt: 3/26/2021 1:00:38 PM
UpdatedAt: 3/28/2022 6:35:04 AM
Subject: water
Description: sent to billing<div>late termination 09/2021</div>
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 2457
OpenedBy
AssignedTo: 5
Region: 2
Department: 23
QueryType: 1
SubQueryType: 67
Escalation
EscalationCron: 2137
History: [{"op":"R","uid":"12","un":"thembesas","dt":"2021-03-26T12:56:53.219Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-17T11:03:30.879Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-07-23T08:13:13.298Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-16T10:21:03.889Z"}]
CreatedBy
UpdatedBy
Category: 6
Subcategory: 76
CreatedBy1
UpdatedBy1: 12
ResolvedAt: 3/28/2022 6:35:04 AM
Thread
ResolvedBy: 5
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 12