Details

Conversation


EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
2787
LatestTicket
CreatedAt
3/26/2021 12:16:40 PM
UpdatedAt
11/17/2022 9:31:38 AM
Subject
LEAK CREDIT
Description
Kindly assess a leak credit 02/11/2020<div><div>consumption high since 2020/06,to contact consumer to check if there's leaks.</div><div>readings were changed twice 10/2020 and 03/2021 but no adjustment ,query will be sent to billing clerk</div></div><div><br></div><div>Consumer to resubmit letter with actual date of repairs for further assessment as letter received does not state the date of repairs (copy uploaded as reference)</div><div><br></div><div>Query Closed:&nbsp;</div><div>Consumer to log a new query and resubmit correct document with required information as per CC Policy. Letter to state date of repairs and what was repaired</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
2452
OpenedBy
AssignedTo
17
Region
4
Department
23
QueryType
1
SubQueryType
100
Escalation
EscalationCron
History
[{"op":"R","uid":"172","un":"sesonad","dt":"2021-03-26T12:17:03.991Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-18T12:25:21.354Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-18T12:31:15.416Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-16T10:17:57.407Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-17T09:38:20.797Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
12
ResolvedAt
11/17/2022 9:31:38 AM
Thread
137949
ResolvedBy
3
WasCreatedByCustomer
HasIvrcall
Creator
Updator
3