Details
Conversation
EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Not Set True False
Customer
2755
LatestTicket
CreatedAt
3/26/2021 8:56:46 AM
UpdatedAt
11/11/2022 12:51:34 PM
Subject
Leak letter
Description
Plumber's letter provided by consumer dated 04/05/2018<div><br></div><div>NEED PLUMBERS LETTER</div><div><br></div><div>Duplicate query resolved. Active ref #5282</div>
Priority
Disposition
27
ConversationType
3
Parent
Account
2428
OpenedBy
AssignedTo
17
Region
3
Department
23
QueryType
1
SubQueryType
96
Escalation
EscalationCron
History
[{"op":"R","uid":"173","un":"olgad","dt":"2021-03-26T08:53:39.270Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-18T12:36:20.980Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T08:12:12.323Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-24T08:12:31.784Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-11-14T11:12:01.724Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
4
ResolvedAt
11/11/2022 12:51:34 PM
Thread
ResolvedBy
3
WasCreatedByCustomer
Not Set True False
HasIvrcall
Not Set True False
Creator
Updator
3