Details
Conversation
EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Not Set True False
Customer
2617
LatestTicket
CreatedAt
3/23/2021 1:43:23 PM
UpdatedAt
10/23/2021 11:41:03 AM
Subject
water query
Description
water query<div><br></div><div>H/C Call logged with WW on 27.05.2021. Control number: 739596</div><div>Consumer to assess premises for leaks as well as consumption is averaging above 35kl and affected with stage 3 tariffs</div>
Priority
Disposition
30
ConversationType
3
Parent
Account
2309
OpenedBy
AssignedTo
Region
2
Department
23
QueryType
77
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"14","un":"asandag","dt":"2021-03-23T13:43:26.163Z"},{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-24T13:28:33.544Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-27T14:19:14.257Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-05-27T14:21:15.759Z"},{"op":"R","uid":"18","un":"lindan","dt":"2021-10-23T11:40:14.566Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
96
CreatedBy1
UpdatedBy1
18
ResolvedAt
Thread
ResolvedBy
WasCreatedByCustomer
Not Set True False
HasIvrcall
Not Set True False
Creator
Updator
18