Details
Conversation
EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Not Set True False
Customer
2605
LatestTicket
CreatedAt
3/23/2021 1:08:35 PM
UpdatedAt
2/19/2023 10:55:25 AM
Subject
water query
Description
water query<div><br></div><div>QRC RESPONSE: 6 month policy processed and pending authorization 201602/201705.</div><div>Credit due of R 1559.36 including vat.</div><div>Journal done 19.11.22</div><br/><b>Journal Number</b>: [018178]<br/><b>Journal Amount</b>: [-R1,559.36]
Priority
Disposition
27
ConversationType
3
Parent
Account
2298
OpenedBy
AssignedTo
15
Region
2
Department
23
QueryType
77
SubQueryType
67
Escalation
EscalationCron
History
[{"op":"R","uid":"14","un":"asandag","dt":"2021-03-23T13:08:37.744Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-03-23T13:08:45.475Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-08-02T11:12:59.144Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-17T11:07:11.677Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
4
ResolvedAt
2/19/2023 10:55:21 AM
Thread
133425
ResolvedBy
3
WasCreatedByCustomer
Not Set True False
HasIvrcall
Not Set True False
Creator
Updator
3