Details

EscalationLevel: 0
LatestCall: 71372
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 230
LatestTicket
CreatedAt: 7/15/2020 1:55:14 PM
UpdatedAt: 1/11/2023 7:12:21 AM
Subject: WATER Query
Description: CONSUMER HAVE AN OUTSTANDING WATER QUERY AND SHE WAS OVER AVERAGED OVER A PERIOD OF SIX MONTHS<div><br></div><div><b><u>QRC RESPONSE</u></b></div><div>Customer needs to advise if they had any repairs in 2020 resulting in the drop of consumption from July 2020. The 6 months policy request will be based on High consumption, query pending.<br></div>
Priority
Disposition: 30
ConversationType: 3
Parent
Account: 341
OpenedBy: 23
AssignedTo
Region: 2
Department: 23
QueryType: 1
SubQueryType: 67
Escalation
EscalationCron
History: [{"op":"R","uid":"16","un":"cumilem","dt":"2021-09-03T07:16:55.919Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T09:18:55.053Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T09:21:28.684Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-23T09:22:00.451Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 101
CreatedBy1
UpdatedBy1: 14
ResolvedAt
Thread: 134850
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator: 23
Updator: 15