Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
2430
-
LatestTicket
-
-
CreatedAt
-
3/17/2021 11:54:45 AM
-
UpdatedAt
-
10/26/2021 10:42:09 AM
-
Subject
-
OWNERSHIP
-
Description
-
Change of ownership<div>no new owners account</div>
-
Priority
-
-
Disposition
-
27
-
ConversationType
-
3
-
Parent
-
-
Account
-
2167
-
OpenedBy
-
-
AssignedTo
-
96
-
Region
-
2
-
Department
-
23
-
QueryType
-
6
-
SubQueryType
-
107
-
Escalation
-
-
EscalationCron
-
-
History
-
[{"op":"R","uid":"180","un":"khanyan","dt":"2021-03-17T11:55:23.488Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-23T12:49:31.571Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-26T10:41:44.695Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
6
-
Subcategory
-
76
-
CreatedBy1
-
-
UpdatedBy1
-
14
-
ResolvedAt
-
10/26/2021 10:42:09 AM
-
Thread
-
-
ResolvedBy
-
180
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-
14