Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
2427
-
LatestTicket
-
-
CreatedAt
-
3/17/2021 11:04:29 AM
-
UpdatedAt
-
8/7/2021 10:35:07 AM
-
Subject
-
Six months
-
Description
-
Please assess account for six months policy for the period between 2019/04 -2020/08
-
Priority
-
-
Disposition
-
27
-
ConversationType
-
3
-
Parent
-
-
Account
-
2165
-
OpenedBy
-
-
AssignedTo
-
75
-
Region
-
4
-
Department
-
23
-
QueryType
-
1
-
SubQueryType
-
95
-
Escalation
-
-
EscalationCron
-
-
History
-
[{"op":"R","uid":"173","un":"olgad","dt":"2021-03-17T11:05:05.177Z"},{"op":"R","uid":"6","un":"lusandad","dt":"2021-08-07T10:20:13.983Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
-
Subcategory
-
95
-
CreatedBy1
-
-
UpdatedBy1
-
-
ResolvedAt
-
8/7/2021 10:35:07 AM
-
Thread
-
-
ResolvedBy
-
173
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-
6