Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
2355
-
LatestTicket
-
-
CreatedAt
-
3/15/2021 10:36:38 AM
-
UpdatedAt
-
2/24/2022 10:44:24 AM
-
Subject
-
duplicate water charged
-
Description
-
duplication of water billed on account,kindly investigate and resolve.<div>Journal Done</div>
-
Priority
-
-
Disposition
-
27
-
ConversationType
-
3
-
Parent
-
-
Account
-
2106
-
OpenedBy
-
-
AssignedTo
-
28
-
Region
-
2
-
Department
-
23
-
QueryType
-
77
-
SubQueryType
-
99
-
Escalation
-
-
EscalationCron
-
-
History
-
[{"op":"R","uid":"28","un":"samanthaj","dt":"2021-03-15T10:32:59.081Z"},{"op":"R","uid":"17","un":"cwayitak","dt":"2021-10-14T06:49:13.415Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
-
Subcategory
-
101
-
CreatedBy1
-
-
UpdatedBy1
-
17
-
ResolvedAt
-
2/24/2022 10:44:24 AM
-
Thread
-
-
ResolvedBy
-
28
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-
17