Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 2338
LatestTicket
CreatedAt: 3/15/2021 8:17:05 AM
UpdatedAt: 5/27/2022 8:45:27 AM
Subject: 6 month policy
Description: consumer being charged on two meters for water<div></div><div><br></div><div>Query Resolved in 2017</div><div><br></div><div>Nov 2017 billing was adjusted Dec 2017 with O/R. </div>
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 2094
OpenedBy
AssignedTo: 132
Region: 2
Department: 23
QueryType: 77
SubQueryType: 99
Escalation
EscalationCron
History: [{"op":"R","uid":"28","un":"samanthaj","dt":"2021-03-15T08:13:26.718Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-10-25T08:57:25.714Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-26T12:05:41.480Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2021-11-27T10:36:45.428Z"},{"op":"R","uid":"10","un":"mellozanef","dt":"2022-04-11T13:39:19.878Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 101
CreatedBy1
UpdatedBy1: 10
ResolvedAt: 5/27/2022 8:45:27 AM
Thread: 118804
ResolvedBy: 3
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 3