Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
2182
-
LatestTicket
-
-
CreatedAt
-
3/9/2021 8:39:04 AM
-
UpdatedAt
-
3/28/2022 7:23:36 AM
-
Subject
-
water query
-
Description
-
100% leak credit .<br/><b>Journal Number</b>: [747633]<br/><b>Journal Amount</b>: [-R18,087.78]
-
Priority
-
-
Disposition
-
27
-
ConversationType
-
3
-
Parent
-
-
Account
-
1988
-
OpenedBy
-
-
AssignedTo
-
13
-
Region
-
2
-
Department
-
23
-
QueryType
-
77
-
SubQueryType
-
67
-
Escalation
-
-
EscalationCron
-
-
History
-
[{"op":"R","uid":"29","un":"thendekam","dt":"2021-03-09T08:39:06.882Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T08:37:54.438Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-13T07:02:28.766Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-11-15T06:57:41.142Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
-
Subcategory
-
96
-
CreatedBy1
-
-
UpdatedBy1
-
3
-
ResolvedAt
-
3/28/2022 7:23:36 AM
-
Thread
-
-
ResolvedBy
-
13
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-
3