Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
2029
-
LatestTicket
-
-
CreatedAt
-
3/4/2021 9:09:27 AM
-
UpdatedAt
-
10/16/2021 12:25:02 PM
-
Subject
-
apply 6mths policy
-
Description
-
b/c was with billing in 2020/09/28<br/><b>Journal Number</b>: [BJ71095826]<br/><b>Journal Amount</b>: [-R1821.54]
-
Priority
-
-
Disposition
-
27
-
ConversationType
-
3
-
Parent
-
-
Account
-
1876
-
OpenedBy
-
-
AssignedTo
-
75
-
Region
-
2
-
Department
-
23
-
QueryType
-
1
-
SubQueryType
-
95
-
Escalation
-
-
EscalationCron
-
-
History
-
[{"op":"R","uid":"25","un":"ernelizef","dt":"2021-03-04T09:09:29.776Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-10-16T12:24:16.718Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
-
Subcategory
-
101
-
CreatedBy1
-
-
UpdatedBy1
-
3
-
ResolvedAt
-
10/16/2021 12:25:02 PM
-
Thread
-
-
ResolvedBy
-
173
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-
3