Details

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 2028
LatestTicket
CreatedAt: 3/4/2021 8:50:51 AM
UpdatedAt: 3/28/2022 6:33:19 AM
Subject: Plumbers Letter
Description: Plumbers Letter received for repairs dated Feb 2021. Consumption to be monitored for 03 months to determine average usage<div><br></div><div>Journal Processed 08.08.2021. Journal Number BJ71826816</div><div>Duplicate query resolved on ref #11983</div><br/><b>Journal Amount</b>: [45498.85]
Priority
Disposition: 27
ConversationType: 3
Parent
Account: 1874
OpenedBy
AssignedTo: 3
Region: 2
Department: 23
QueryType: 1
SubQueryType: 96
Escalation
EscalationCron
History: [{"op":"R","uid":"3","un":"fareezar","dt":"2021-03-04T08:50:53.052Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-08-16T12:40:56.305Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-10-13T06:00:22.276Z"}]
CreatedBy
UpdatedBy
Category: 1
Subcategory: 96
CreatedBy1
UpdatedBy1: 2
ResolvedAt: 3/28/2022 6:33:19 AM
Thread
ResolvedBy: 3
WasCreatedByCustomer
HasIvrcall
Creator
Updator: 2