Details

Conversation


EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
1947
LatestTicket
CreatedAt
3/1/2021 8:32:18 AM
UpdatedAt
2/24/2022 11:12:21 AM
Subject
incorrect readings billed on account
Description
consumer took readings and does not correspond with readings on system.<div>15/12/2020 reading 0140</div><div>15/01/2021 reading 0151</div><div>15/02/2021 reading 0170 reading was send by consumer to meterreading@buffalocity.gov.za</div><div>&nbsp; billed consumer in feb reading of 189 reading taken on 02/01/2021 according to reading captured on system.</div><br/><b>Meter Reading:</b> [17]<br/><b>Meter Reading Date:</b> []
Priority
Disposition
27
ConversationType
3
Parent
Account
1811
OpenedBy
AssignedTo
25
Region
2
Department
23
QueryType
1
SubQueryType
46
Escalation
EscalationCron
845
History
[{"op":"R","uid":"25","un":"ernelizef","dt":"2021-03-01T08:32:16.400Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:24:36.487Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T07:30:15.688Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-11-10T12:59:57.491Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
111
CreatedBy1
UpdatedBy1
12
ResolvedAt
2/24/2022 11:12:21 AM
Thread
ResolvedBy
25
WasCreatedByCustomer
HasIvrcall
Creator
Updator
12