Details
Conversation
EscalationLevel
LatestCall
LatestChat
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Campaign
IsOpen
Not Set True False
Customer
1940
LatestTicket
CreatedAt
2/27/2021 11:11:37 AM
UpdatedAt
2/17/2023 9:08:14 AM
Subject
water query
Description
Can you please apply 6 months policy<br><b>Journal Number</b>: [830814]<div><br></div><div><b>qrc response</b></div><div><b>six months policy adjustment done for 2020/09 period, date processed 16/02/23, journal waiting to be authorized</b></div>
Priority
Disposition
24
ConversationType
3
Parent
Account
1809
OpenedBy
AssignedTo
15
Region
4
Department
23
QueryType
77
SubQueryType
95
Escalation
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History
[{"op":"R","uid":"175","un":"zukiswat","dt":"2021-02-27T11:08:12.976Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-08-11T10:39:19.813Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-29T10:23:30.796Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-30T07:29:49.711Z"}]
CreatedBy
UpdatedBy
Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
20
ResolvedAt
Thread
142833
ResolvedBy
WasCreatedByCustomer
Not Set True False
HasIvrcall
Not Set True False
Creator
Updator
11