Details

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EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
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Campaign
IsOpen
Customer
1810
LatestTicket
CreatedAt
2/23/2021 9:17:56 AM
UpdatedAt
10/8/2022 10:21:32 AM
Subject
WATER QUERY
Description
WATER QUERY 6 MONTH POLICY&nbsp;<div>AVE VERY HIGH ,ASKED THE CONSUMER TO SUBMIT PLUMBERS LETTER<br></div><div><br></div><div><b><u>QRC RESPONSE: </u></b>Account query is being assessed for possible spread consumption and 6 months policy.</div>
Priority
Disposition
30
ConversationType
3
Parent
Account
1710
OpenedBy
AssignedTo
15
Region
2
Department
23
QueryType
77
SubQueryType
67
Escalation
EscalationCron
History
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CreatedBy
UpdatedBy
Category
1
Subcategory
101
CreatedBy1
UpdatedBy1
4
ResolvedAt
Thread
ResolvedBy
WasCreatedByCustomer
HasIvrcall
Creator
Updator
8