Details
Conversation
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EscalationLevel
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0
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LatestCall
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LatestChat
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LatestSms
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LatestEmail
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LatestFax
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Campaign
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IsOpen
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Customer
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157
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LatestTicket
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CreatedAt
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6/27/2020 8:31:35 AM
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UpdatedAt
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10/22/2021 1:07:47 PM
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Subject
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incorrect tariff
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Description
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Water tariff changed from domestic to business. Account to be adjusted accordingly.
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Priority
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Disposition
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30
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ConversationType
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3
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Parent
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Account
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224
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OpenedBy
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8
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AssignedTo
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Region
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2
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Department
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23
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QueryType
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1
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SubQueryType
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50
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Escalation
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EscalationCron
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1969
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History
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[{"op":"R","uid":"5","un":"ivanh","dt":"2021-05-11T13:14:37.915Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-22T12:11:50.462Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-22T12:55:21.881Z"},{"op":"R","uid":"14","un":"asandag","dt":"2021-10-22T13:07:00.626Z"}]
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CreatedBy
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UpdatedBy
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Category
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1
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Subcategory
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50
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CreatedBy1
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UpdatedBy1
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14
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ResolvedAt
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Thread
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ResolvedBy
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WasCreatedByCustomer
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HasIvrcall
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Creator
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8
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Updator
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14