Details
Conversation
-
EscalationLevel
-
-
LatestCall
-
-
LatestChat
-
-
LatestSms
-
-
LatestEmail
-
-
LatestFax
-
-
Campaign
-
-
IsOpen
-
-
Customer
-
1739
-
LatestTicket
-
-
CreatedAt
-
2/19/2021 10:58:27 AM
-
UpdatedAt
-
10/26/2022 1:24:48 PM
-
Subject
-
water query
-
Description
-
water meter leak fixed by water works ref no 805997
-
Priority
-
-
Disposition
-
4
-
ConversationType
-
3
-
Parent
-
-
Account
-
1663
-
OpenedBy
-
-
AssignedTo
-
5
-
Region
-
2
-
Department
-
23
-
QueryType
-
77
-
SubQueryType
-
67
-
Escalation
-
-
EscalationCron
-
-
History
-
[{"op":"R","uid":"22","un":"asandam","dt":"2021-02-19T10:55:07.980Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T12:46:56.848Z"},{"op":"R","uid":"203","un":"babalwas","dt":"2022-03-23T12:48:49.890Z"}]
-
CreatedBy
-
-
UpdatedBy
-
-
Category
-
1
-
Subcategory
-
96
-
CreatedBy1
-
-
UpdatedBy1
-
20
-
ResolvedAt
-
3/23/2022 12:52:27 PM
-
Thread
-
-
ResolvedBy
-
22
-
WasCreatedByCustomer
-
-
HasIvrcall
-
-
Creator
-
-
Updator
-
205