Details

Conversation

EscalationLevel

LatestCall

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

1736

LatestTicket

CreatedAt

2/19/2021 10:35:31 AM

UpdatedAt

2/24/2022 11:08:12 AM

Subject

water query 6 month policy

Description

water query<div><br></div><div>Journal processed and approved. Query resolved.</div>

Priority

Disposition

27

ConversationType

3

Parent

Account

1660

OpenedBy

AssignedTo

22

Region

2

Department

23

QueryType

77

SubQueryType

67

Escalation

EscalationCron

History

[{"op":"R","uid":"22","un":"asandam","dt":"2021-02-19T10:32:11.886Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-22T09:44:00.667Z"},{"op":"R","uid":"230","un":"nolusindisos","dt":"2021-08-22T09:56:52.876Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T12:45:28.733Z"},{"op":"R","uid":"214","un":"nandipan","dt":"2022-02-14T12:52:45.974Z"}]

CreatedBy

UpdatedBy

Category

1

Subcategory

101

CreatedBy1

UpdatedBy1

214

ResolvedAt

2/24/2022 11:08:12 AM

Thread

ResolvedBy

22

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

Updator

214