Details

Conversation


EscalationLevel
0
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
152
LatestTicket
CreatedAt
6/27/2020 7:44:26 AM
UpdatedAt
3/28/2022 7:25:06 AM
Subject
Water Query
Description
Six Months Policy to be applied
Priority
Disposition
27
ConversationType
3
Parent
Account
219
OpenedBy
17
AssignedTo
17
Region
2
Department
23
QueryType
1
SubQueryType
95
Escalation
EscalationCron
History
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CreatedBy
UpdatedBy
Category
1
Subcategory
95
CreatedBy1
UpdatedBy1
ResolvedAt
3/28/2022 7:25:06 AM
Thread
ResolvedBy
17
WasCreatedByCustomer
HasIvrcall
Creator
17
Updator
14