Details

Conversation

EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
1692
LatestTicket
CreatedAt
2/18/2021 8:44:03 AM
UpdatedAt
4/12/2022 9:39:10 AM
Subject
NEW WATER METER NOT INSTALL
Description
Query is being voided as no details of query were logged. Query was logged only as "Log Query" with no category or sub category selected. New query to be logged with full information of query. 
Priority
Disposition
4
ConversationType
3
Parent
Account
1628
OpenedBy
AssignedTo
4
Region
3
Department
1
QueryType
1
SubQueryType
45
Escalation
EscalationCron
680
History
[{"op":"R","uid":"4","un":"babalwam","dt":"2021-02-18T08:40:44.111Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2021-02-18T08:46:59.108Z"},{"op":"R","uid":"12","un":"thembesas","dt":"2021-10-21T10:40:23.921Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T12:01:13.181Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-03-26T08:32:21.422Z"},{"op":"R","uid":"4","un":"babalwam","dt":"2022-03-26T08:32:58.612Z"}]
CreatedBy
UpdatedBy
Category
9
Subcategory
123
CreatedBy1
UpdatedBy1
20
ResolvedAt
4/12/2022 9:39:10 AM
Thread
ResolvedBy
4
WasCreatedByCustomer
HasIvrcall
Creator
Updator
20