Details

Conversation


EscalationLevel
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer
1691
LatestTicket
CreatedAt
2/18/2021 8:36:17 AM
UpdatedAt
4/12/2022 9:47:18 AM
Subject
6 MONTH POLICY
Description
consumer reported interim charges on account and i checked account is due for a 6 month policy on electricity for&nbsp;<br><div><span style="text-align: right;">201810 /</span><span style="text-align: right;">202012</span><br></div><br/><b>Journal Number</b>: [216506]<br/><b>Journal Amount</b>: [-R35570.70]
Priority
Disposition
27
ConversationType
3
Parent
Account
1626
OpenedBy
AssignedTo
10
Region
2
Department
23
QueryType
2
SubQueryType
101
Escalation
EscalationCron
History
[{"op":"R","uid":"10","un":"mellozanef","dt":"2021-02-18T08:32:58.238Z"},{"op":"R","uid":"173","un":"olgad","dt":"2021-06-02T10:17:38.524Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-02T11:58:02.174Z"},{"op":"R","uid":"3","un":"fareezar","dt":"2021-06-02T11:58:43.584Z"}]
CreatedBy
UpdatedBy
Category
2
Subcategory
101
CreatedBy1
UpdatedBy1
ResolvedAt
4/12/2022 9:47:18 AM
Thread
ResolvedBy
10
WasCreatedByCustomer
HasIvrcall
Creator
Updator
3