Details

EscalationLevel: 0
LatestCall
LatestChat
LatestSms
LatestEmail
LatestFax
Campaign
IsOpen
Customer: 144
LatestTicket
CreatedAt: 6/25/2020 9:12:22 AM
UpdatedAt: 3/28/2022 7:08:29 AM
Subject: no account number - query closed
Description: No acc no. Query therefore closed.
Priority
Disposition: 4
ConversationType: 3
Parent
Account: 179
OpenedBy: 6
AssignedTo: 6
Region: 3
Department: 23
QueryType: 3
SubQueryType: 52
Escalation
EscalationCron
History: [{"op":"R","uid":"2","un":"debbiecr","dt":"2021-03-23T10:42:34.973Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-13T08:36:56.792Z"},{"op":"R","uid":"2","un":"debbiecr","dt":"2021-07-13T09:05:14.237Z"}]
CreatedBy
UpdatedBy
Category: 3
Subcategory: 52
CreatedBy1
UpdatedBy1
ResolvedAt: 3/28/2022 7:08:29 AM
Thread
ResolvedBy: 6
WasCreatedByCustomer
HasIvrcall
Creator: 6
Updator: 2