Details

Conversation

EscalationLevel

LatestCall

LatestChat

LatestSms

LatestEmail

LatestFax

Campaign

IsOpen

Not SetTrueFalse

Customer

1535

LatestTicket

CreatedAt

2/12/2021 9:14:52 AM

UpdatedAt

3/2/2022 8:22:38 AM

Subject

WATER QUERY SIX MONTHS POLICY

Description

WATER QUERY SIX MONTHS POLICY

Priority

Disposition

30

ConversationType

3

Parent

Account

1499

OpenedBy

AssignedTo

Region

2

Department

23

QueryType

1

SubQueryType

67

Escalation

EscalationCron

566

History

[{"op":"R","uid":"37","un":"sokanan","dt":"2021-02-12T09:15:13.905Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-07-30T10:20:56.828Z"},{"op":"R","uid":"20","un":"nzwanam","dt":"2021-10-28T07:45:43.598Z"},{"op":"R","uid":"15","un":"chumab","dt":"2021-11-13T10:37:40.390Z"}]

CreatedBy

UpdatedBy

Category

1

Subcategory

101

CreatedBy1

UpdatedBy1

20

ResolvedAt

Thread

ResolvedBy

WasCreatedByCustomer

Not SetTrueFalse

HasIvrcall

Not SetTrueFalse

Creator

Updator

20